1. Where do you ship from?
All orders are processed and shipped from our warehouse partners depending on your location. Most shipments are dispatched from the United Kingdom or select international hubs to ensure fast delivery.
2. Do you ship internationally?
Yes, we offer worldwide shipping to most countries. Shipping times and fees may vary depending on your location.
3. How long does delivery take?
Estimated delivery times are:
- United Kingdom: 3 to 6 business days
- Europe: 6 to 10 business days
- United States and Canada: 7 to 12 business days
- Other international destinations: 10 to 15 business days
Please note these are estimates and may vary due to customs processing or carrier delays.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number by email. Please allow up to 48 hours for the tracking information to update.
5. Can I cancel or change my order?
Orders can only be canceled or modified within 12 hours of purchase. After this window, we begin processing your order and cannot guarantee changes.
6. What if I received the wrong item or a damaged product?
If you receive the wrong item or something arrives damaged, contact our support team immediately with your order number and a description of the issue. We will resolve it as quickly as possible.
7. Do you offer refunds or exchanges?
Yes, we accept returns and offer refunds in accordance with our Returns and Refund Policy. Items must be unused, unworn, and returned within 14 days of delivery.
8. Do I have to pay customs or import fees?
Buyers are responsible for any customs duties or import taxes that may apply in their country. These charges are not included in the item price or shipping fee.
9. What payment methods do you accept?
We accept all major credit cards. Your payment information is securely processed at checkout.
10. How can I contact customer service?
You can reach us by using the contact information below:
Royakis
18 Kennington Rd
London, United Kingdom
Phone: +44 7774 166574
Email: support@royakis.com